Frequently Asked Questions
Everything you need to know about your Alwataniah beauty experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on customs processing.
Are your beauty products cruelty-free?
Yes, Alwataniah is committed to ethical beauty. None of our products or ingredients are tested on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I track my package?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Are your products suitable for sensitive skin?
Many of our products are formulated with natural ingredients designed for all skin types. However, we recommend checking the full ingredient list on the product page or performing a patch test before full application.